Spingreen Casino Support
Get quick answers to your questions or reach our team for tailored support.
Popular Topics
Deposits & Withdrawals
Find out about payment options, processing times, and transaction limits.
Get Help →Account Settings
Account verification, security settings, and personal information updates.
Get Help →Games & Tech
Get answers on game rules, troubleshooting, and device or platform compatibility.
Get Help →Frequently Asked Questions
Payments & Banking
What payment methods do you accept?
+We support Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfer, PayPal, and Paysafecard. Every transaction is protected with 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal timing depends on the method: e-wallets (up to 24h), credit cards (1-3 days), bank transfers (3-5 days), and Bitcoin (up to 2h).
Are there any withdrawal fees?
+No—there are no withdrawal fees from us. Your payment provider may still charge their own fees.
Bonuses & Offers
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of A$20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Create an account and make your first deposit of AUD 20 or more. The bonus is added automatically to your account.
Account Settings
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Wagering requirements set how many times you must bet through your bonus before you can cash out any winnings. Our usual requirement is 35x.
Games & Tech
A pokie won't load — what should I try first?
+Upload a valid ID, proof of address, and verify your payment method in your account settings. Verification typically takes 24-48 hours.
Can I try a pokie before playing with real money?
+Yes—get in touch with our support team with your request. For safety, you’ll need to verify your identity.
Do the games run fair, and can that be checked?
+Try reloading the page and clearing your browser cache first; it solves most stuck screens. If the problem continues, use a different browser or swap between Wi‑Fi and mobile data, as some game providers don’t like slow connections.
Why does a game run slower on my phone than my laptop?
+Many slot games include a free demo option so you can try the reels, bonus features and volatility before putting any funds in play. Live dealer and jackpot games typically need a real account.